Self Storage FAQ’s

Here’s a list of questions we’re often asked, if you can’t find what you need to know please view our Storage FAQ’s or contact us.

About

Quickstore is an independent self storage operator with 4 sites in Devon and Cornwall. Established in 1989 we’re one of the longest established self storage operators in the UK. We take pride in providing a fair and transparent service which is great value for money and that’s why a large majority of our business is from previous customers.


Self Storage is still quite new in the UK. A self storage centre has individual storage units that you can hire from a locker up to the size of a small warehouse or even larger, short or long term, internal and external. You have to bring your goods to the storage centre and lock them in your own storage unit, you keep your key so you can come and go as you need to. You can store almost anything unless it is perishable, live or flammable. If you’re a business we can even accept deliveries on your behalf including pallets, manage documents and even help with despatch.

The best way to find out how self storage can work for you is to drop into your nearest centre, we’re a friendly team who love showing people around! However if it’s not convenient to drop in, please don’t hesitate to contact us by telephone or email.


You can store your goods with us from as little as one week and for as long as you need, the minimum contract period is only 7 days. Storage units can be booked in and you can also easily switch to a smaller or larger unit whilst in storage if you need to. Self storage at Quickstore is flexible, secure and very simple to use, in fact it couldn’t be any easier. Our staff are our “storage experts” and can help with almost anything, they are trained to help and advise you to make sure you get the best service and value for money.


We take the security of your goods and possessions extremely seriously. To protect them all our centres have staffed receptions, are physically very secure, have sophisticated alarm systems and 24hr CCTV surveillance. Access to our storage centres is strictly controlled and monitored. You are the only one with access to your unit, which is locked with your padlock and any PIN codes are set by you.


Yes, you need your own padlock to ensure that you are the sole key holder for your unit and to ensure that your unit is securely locked at all times. We stock a full range of padlocks in all of our stores.


We do not provide moving services but we can recommend movers that other storage clients have used and had an excellent experience with. We are not affiliated with movers so you will need to make direct contact with them. If you would like our list of preferred movers, please contact your Centre Manager.


Yes, your goods must be insured whilst in storage. At Quickstore we offer really good value insurance according to your needs. It is always worth comparing rates when taking insurance with a self storage company, we work hard to ensure ours is always good value and often cheaper than our competitors.


Yes we do, our Pack and Lock range in our Receptions will have everything you need.


The rental charge is calculated according to the floor area of the storage unit, the smaller the floor area the less you end up paying, therefore the price you pay is determined by the size of the unit you need. Our centre staff will ensure you get into the smallest space possible.

Estimating the space you need isn’t as simple and straightforward as it looks but we can advise you on how to stack your goods and possessions to make maximum use of the space. In the meantime, if you would like to get a rough idea of how much space you might need, click here to use our size estimator.


The minimum rental period is only one week. You can store for as long as you want, there is no maximum rental period and some people have been with us for over 20 years! We refund any unused days and we don’t ask for a deposit.


The price for storage you are quoted includes VAT. You will need a padlock to secure your unit and your goods will need to be insured whilst they are in storage and this can be arranged through us. We do not take a deposit.


Unlike others our price is for a whole calendar month – therefore you’ll only pay 12 rental charges in a year. Other companies may charge you every 4 weeks which means you’ll pay 13 payments in a year! Rental charges are due one calendar month in advance although we will refund any unused days so you’ll only pay for the days you use and no more.


You are welcome to stay as long as you require and the minimum period is only one week.


You can normally move in on the same day as you make your enquiry (during office opening hours) providing that you have the relevant documentation needed to complete and sign your contract. Two forms of ID are required one of which must be a photo ID (passport or driving licence) and a utility bill less than 3 months old. Payment of the first invoice must be made as you move in.


Two forms of ID are required when opening a contract with us, one of which must be a photo ID (passport or driving licence) and the other should be a utility bill less than 3 months old. You will also need to pay your first month’s rental charge.


Most of our customers choose to pay by direct debit, however we accept also credit and debit cards. We do not accept cheques.


You can come and go as you please, 7 days a week during the store opening hours. Some stores have units with access 24 hours.


You’ll need to bring your belongings to the storage centre. All of our centres have ample car parking and large loading/unloading areas. Alternatively, we can recommend van hire with our partner Budget Vehicle Hire and you can get an instant 10% discount with them when you book through us. Our staff are also able to recommend known removal companies who will take care of you. If you are a student we do have a small courier service in some of our storage centres, just ask.


You can easily move to another size unit at any time, depending on your storage requirements and the availability of other unit sizes in the store.


Depending upon the Quickstore store you choose our units range from 7 to 9 ft in height.


All stores have trolleys and pallet trucks available free of charge for customers use. We also have fork lifts available in many of our stores, which can be operated on your behalf by one of our trained staff.


Yes, we offer flexible short or long term contracts including offices and associated business services such as warehousing, despatch, postal and other fulfilment services. There is no minimum stay and we won’t tie you into a lengthy lease, you’re a business and you need to remain flexible.


Yes, some of our storage centres have offices and our Business Centres in Saltash and Torquay have rooms including meeting rooms and lots of associated services.


Just let us know and we can amend your reservation.


We have online booking available for selected storage centres. You can also easily book a unit by calling your local self storage centre directly.


Of course. You can store in as many storage centres as you wish, each will be on a separate contract.


You can move to another one of our storage centres as you wish subject to availability. Remember you will be responsible for moving your own items from one centre to another.


Sorry, we can’t let you use our forklifts but we’re happy to operate it for you.


In the unlikely event of a power cut we will make arrangements to ensure you are inconvenienced as little as possible.


Yes you can, however a small charge for electricity may be added to your contract.


You must ensure that your caravan or camper is insured for such eventualities.


This should not be a problem, please discuss with your Centre Manager to ensure this is okay prior to leaving.


Small (non-electrical) items can go in our bin. Whilst we are able to recycle cardboard, we do ask that you make your own arrangements to dispose of larger items and all electrical items.


We have trolleys on site for use by customers as well as having staff who are trained fork lift drivers on hand available during normal opening hours.


You may leave a spare key with us and authorise in writing anyone you wish to be given access on your behalf. They will need to show id on arrival.


24 hour access is currently available at all of our centres apart from Plymouth.


We are happy to accept deliveries on your behalf by arrangement.


As long as you’ve been storing with us for at least 7 days we will refund any unused days.


Yes we are a member of the SSA UK which is the UK Self Storage Association. This ensures you are treated fairly in all respects utilising a proven contract. We are also accredited with ISO 9001 which is a nationally recognised quality standard.


Yes, we are happy to look after a key for you


Your contract with us asks for 2 weeks but we’ll try to remain flexible and work with any reasonable notice.


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